Flights, Delays and Missed connections

Things don’t always go to plan when traveling and when your flight is delayed there’s no question that it sucks (especially as we are always traveling with little ones!)

One of our guests flights was just pushed back twice due to mechanical issues so I thought this would be a good time to give some tips if this happens to you! 💗

First off I always tell myself that the important thing is to arrive safely - so I’m grateful for a delay due to them fixing the plane ✈️

Of course that doesn’t take away from the inconvenience so what can we do to make it better?

Know what you’re entitled to…

Longer than 3 hours entitles you to meal vouchers 🍱

Overnight you are entitled to meal vouchers and a hotel stay. 🛌

Cancelled flights - you can ask for them to put you on a partner airline at no additional cost if that’s a better option for your journey. 🙌🏼

If you do find yourself on a cancelled flight DO NOT wait in line - instead call the airline directly and have them rebook you or find you a hotel. It’s a lot quicker than waiting in that line! 📞

If you’re on your way to us we keep in touch with you throughout and make sure that you are collected no matter what time you arrive.

Heres some more info on what you can expect from each airline: Airline Cancellation and Delay Dashboard | US Department of Transportation

And one of my fave accounts with so much information (and even the wording to use) Erika Kullberg (@erikankullberg)

Safe travels everyone!